Original article | International Journal of Research in Teacher Education 2021, Vol. 12(2) 53-64
Measuring Overhaul Quality and Its Collision on Life Satisfaction among learners with Manifold Disabilities in Higher Institutions of Ethiopia: Implications for Service Quality administration
Yordanos Yibeltal Yedemie
pp. 53 - 64 | Manu. Number: ijrte.2021.012
Published online: June 29, 2021 | Number of Views: 43 | Number of Download: 409
Abstract
Globalization and technological developments today affect Turkey as well as all countries of the world. Adapting to such rapid changes require concentrated efforts. In order to adapt to all of the current global changes, the universities are in the first place to evoke change. Quality universities are the converters of the nations in exchange. Therefore, understanding and attempting to improve student satisfaction through provision of quality service is critical to educational institutions. Objectives: The purpose of this study was measuring overhaul quality and its collision on life satisfaction among learners with manifold disabilities in higher institutions of Ethiopia. Methods: The participants were selected by using proportional stratified sampling method. Information was generated through Overhaul Quality Scale from 117 students with disabilities from 3 higher institutions; Woldia, Wollo and Gonder University. Expressive and inferential statistics mainly, percentage, mean, frequency distribution, multiple regression and Analysis of Variance were employed to scrutinize data. Results: The finding shows, the overall mean score of participants for overhaul quality Scale was near to the ground i.e. 2.46 compared to the hypothetical mean score -3 indicating overhaul quality drawbacks. On the other hand, frequency distribution of scores indicated that, while the bulk of participants N=88 (75.3%) rated overhaul quality as low, still one fourth of participants N=29 rated higher. One-way ANOVA results indicated that, a statistically significant overhaul quality mean score difference existed between groups of background variables like location of university, type of disability, GPA and program of study. On the other hand, there was no statistically significant overhaul quality mean score difference between groups of background variables like gender, year of study and field of study. Pearson Correlation Coefficient revealed that, there was a statistically significant correlation between Overall Satisfaction and overhaul quality r = 0.633, n = 233, p = 0.000. Regression analysis revealed that, overhaul quality dimensions explained 47% of the variance in the overall student satisfaction. Analysis of Beta value indicated, responsiveness dimension made the first strongest statistically significant contribution in explaining the criterion. Conclusion: A strong optimistic relationship exist between overhaul quality and Overall Satisfaction indicating an improvement in overhaul quality would lead to student satisfaction ultimately leading to increased motivation and academic achievement. Therefore, Universities should see their students as customers and should work aggressively to improve their overhaul quality so as to boost customer satisfaction and remain competitive by being primary choice of their students.
Keywords: Academic Satisfaction, Collision, Disability, Higher Institutions Learners, Overhaul Quality
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